Calliope PBX has an integrated set of tools to enable the most complete management of the inbound/outbound calls system available in the market.
All management is 100% Web in an easy, fast and with mechanisms for testing and homologation before going into production, in addition to a wide range of ready reports and direct access to the database to generate customizable reports.
The system allows the creation of unlimited multi-level IVRs (IVR tree) in a simple on line way.
In all IVR routing is possible to make external queries.
At any point in IVR you can access an external program such as a CRM / ERP and get information from the customer you called to:
- Play specific audios;
- Direct your call to custom sub-menus;
- Send SMS with Code Bars;
- Play all Code Bar numbers;
- Request reconnection of blocked systems;
- Play protocol numbers;
Calliope PBX has a complete queue management system:
- Call Prioritization;
- Custom queue audio for each type of client, or option on the IVR, or per product;
- Redirect Calls basead on average time or number of queued calls.
- Monitoring of calls in queue - Listening, Whisper and Conference;
- Stress Analysis of Queued Calls;
- Login Logout;
- Custom breaks with alerts in case of break time exceeded;
- Warnings before the Call goes to the Queue;
- Automatic return of calls that were abandoned in the Queue;
- Blended Operation, with inbond and outbound calls together;
- Multi-skill operators;
- Automatic sending for Satisfaction Survey;
- CTI to show call info;
- 03 Types of Dashboards:
Routing of queued calls based on date and time;
Alarms based on Times, Queue Size and System Pause;
Broadcast messages to the agents;
- Complete for the supervising team;
- Summarized by queue - to be exposed to the agents;
- Summarized the entire operation - to get an overview of all active queues;
Our Dialer allows you to import Mailings in .csv format with any layout.
- Mailings Import;
- Answering Machine detection with more than 95% assertiveness;
- Play Recording;
- Reverse IVR Tree;
- Market Survey;
- Predictive Dialing;
- Power Dialing;
- Automatic Dialing;
It is possible to create new mailing from any Calliope's Report.
Integration with any CRM/ERP system for automatic sending of mailings and screen pop-up.
Calliope system has several APIs to allow manipulation from other systems. The APIs are made through connection to PBX database, Web Services and / GET / POST commands.